Privacy

1. Overview

1.1 This Privacy Policy explains how Remi collects, uses, shares, and protects information when you use the Remi web app, Slack app, connected integrations, documents, tasks, automations, APIs, and related services.

1.2 This Policy is part of our Terms of Service. If your organization has a separate written agreement with us, that agreement may provide additional privacy or data-processing terms.

2. Our Role

2.1 For most workspace content, Remi acts as a service provider or processor for the organization that controls the workspace. Your organization decides which users can access Remi, which services are connected, what data is available, and which instructions Remi should follow.

2.2 For account, billing, security, abuse-prevention, marketing, website, Early Access, and product-improvement data, Remi may act as a controller or business under applicable privacy laws.

3. Information We Collect

3.1 We may collect the following categories of information:

• account details, such as name, email address, workspace, role, and profile image;
• workspace and organization details, such as company name, team membership, domains, and settings;
• content, such as prompts, messages, files, documents, comments, approvals, tasks, and generated outputs;
• integration data, such as Slack, Google Workspace, email, calendar, document, project, CRM, and connected-account data you authorize;
• usage and device data, such as logs, browser data, IP address, identifiers, events, diagnostics, and performance data;
• commercial data, such as plan, billing, payment status, support, and Early Access request information.

4. Sources Of Information

4.1 We collect information directly from you, from workspace administrators and other authorized users, from connected services you authorize, from your browser or device, from service providers, and from public or business-contact sources where appropriate.

4.2 The data available to Remi depends on your workspace configuration, connected-service permissions, sharing settings, and the scopes granted by you or your organization.

5. How We Use Information

5.1 We use information to:

• provide, operate, maintain, secure, debug, and improve Remi;
• authenticate users, enforce permissions, and keep workspaces separated;
• answer prompts, retrieve context, create documents, route approvals, and perform requested actions;
• sync integrations, generate receipts, maintain audit logs, and support workspace administration;
• detect, prevent, and investigate abuse, security incidents, policy violations, and fraud;
• communicate about onboarding, support, product updates, billing, legal notices, and Early Access requests;
• comply with law, enforce agreements, and protect Remi, users, customers, and third parties.

6. Model Providers And Customer Content

6.1 Remi uses AI model providers, retrieval systems, and infrastructure providers to process prompts, context, files, tool results, and outputs needed to provide the Service. We route only the information needed for the relevant task, feature, safety check, or debugging purpose.

6.2 We do not use customer content to train generalized AI models unless your organization separately instructs or agrees to that in writing, and we require AI model providers to honor available no-training commitments for customer content routed through Remi. Providers may process data for service operation, abuse prevention, security, and legal compliance as permitted by their business or API terms.

7. SMS And Text Conversations

7.1 If you text a Remi number first, you consent to receive replies about your question from Remi's automated assistant. Remi may send up to 3 follow-ups about your question. You can reply STOP anytime to stop texts, or HELP for help. Message and data rates may apply.

7.2 Text conversations may be processed by third-party AI model providers, telecommunications providers, infrastructure providers, and observability providers so Remi can answer, route, secure, debug, and document the conversation.

7.3 For people who text Remi before becoming customers, we keep prospect text transcripts for up to 12 months unless a longer period is needed for security, legal, fraud-prevention, or audit reasons. Non-customers can request deletion by emailing ops@remi.new. Opt-out and suppression records may be kept longer so we do not text you again after you ask us to stop.

8. Google API Services

8.1 If you connect Google Workspace, Remi may process Gmail, Calendar, Drive, Docs, Sheets, Slides, user profile, or related Google data depending on the scopes you authorize. We use Google data only to provide and improve user-facing Remi features such as search, drafting, scheduling, document creation, context retrieval, and task execution.

8.2 Remi's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google Workspace API data for advertising, and we do not allow humans to read Google data except as necessary for security, abuse investigation, support with your consent, legal compliance, or internal operations.

9. Cookies, Logs, And Similar Technologies

9.1 We use cookies, local storage, session identifiers, and similar technologies to keep you signed in, remember preferences, secure the Service, understand usage, and improve reliability.

9.2 We may use analytics and observability tools to collect product usage, performance, and diagnostic data. You can control certain cookies through browser settings, but disabling them may prevent parts of Remi from working.

10. How We Share Information

10.1 We may share information with:

• service providers and subprocessors that host, secure, observe, support, or operate Remi under appropriate confidentiality and security commitments;
• model providers and tool providers needed to complete requested tasks;
• connected services that you or your organization authorize;
• workspace administrators and users according to workspace permissions and sharing settings;
• professional advisors, insurers, auditors, and legal representatives;
• law enforcement, regulators, courts, or others where required by law or necessary to protect rights and safety;
• successors in a merger, acquisition, financing, reorganization, or sale of assets.

10.2 We do not sell personal information or share it for cross-context behavioral advertising.

11. Workspace Visibility

11.1 Remi is collaborative software. Workspace administrators and authorized users may be able to access prompts, documents, outputs, task records, approvals, receipts, audit logs, connected-service metadata, and other workspace content according to their permissions.

11.2 If you use Remi through an organization, direct privacy or deletion requests about workspace-controlled content to that organization first. We may refer those requests to the workspace administrator.

12. Retention And Deletion

12.1 We retain information for as long as needed to provide Remi, maintain security and auditability, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods vary based on data type, workspace settings, and applicable agreements.

12.2 Some records may remain in backups, logs, receipts, billing records, security systems, or audit trails for a limited period after deletion from active systems. We may retain de-identified or aggregated data where it no longer identifies you.

13. Security

13.1 We use administrative, technical, and organizational safeguards designed to protect information, including access controls, authentication, encrypted transport, tenant separation, monitoring, and audit records.

13.2 No system is perfectly secure. If you believe you have found a security issue, contact us promptly at ops@remi.new.

14. International Transfers

14.1 We and our service providers may process information in the United States and other countries where we or they operate. Where required, we use appropriate transfer mechanisms and safeguards for cross-border data processing.

15. Your Choices And Rights

15.1 Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. You may also be able to manage permissions directly through Remi, Slack, Google Workspace, and other connected services.

15.2 To make a privacy request, contact ops@remi.new. We may need to verify your identity or route organization-controlled requests to your workspace administrator.

16. US State Privacy Notice

16.1 Some US state privacy laws require notice of categories of personal information collected, purposes of use, and categories of recipients. The sections above describe those categories, purposes, and recipients.

16.2 We do not sell personal information or share it for cross-context behavioral advertising. We do not knowingly process personal information of children under 13. We process sensitive information only as needed to provide, secure, and administer the Service, or as otherwise permitted by law and your workspace configuration.

17. Children

17.1 Remi is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to Remi, contact us so we can take appropriate steps.

18. Changes And Contact

18.1 We may update this Privacy Policy from time to time. The current version will be available at remi.new/privacy, and the date above shows when it was last updated. Where required, we will provide additional notice.

18.2 Privacy questions can be sent to ops@remi.new.

Updated July 8, 2026 · Effective July 8, 2026